Getting Help & Support

In-App Help

Project Green includes built-in help resources that you can access without leaving the platform. Look for help icons, tooltips, and contextual guidance throughout the interface. These are designed to give you quick answers to common questions right where you need them.

Many sections of the platform include brief explanations of what you are looking at and what actions are available. If you hover over a widget, button, or status indicator, you may see a tooltip with additional context. These small pieces of guidance add up to a smoother experience, especially when you are still learning the platform.

If your organization has configured a custom help section or knowledge base within the platform, you may find links to internal documentation and guides as well. Check with your administrator to see if additional help resources have been set up for your team.

Documentation Resources

Beyond the in-app help, the Cyviz training and documentation site provides comprehensive articles, guides, and tutorials covering every aspect of the platform. This is the resource you are using right now, and it is kept up to date as new features are released.

The documentation is organized by topic and audience, so you can find content that matches your role and level of familiarity with the platform. Customer-focused content emphasizes practical how-to guidance, while technical documentation goes deeper into configuration and integration topics.

Bookmark the documentation site for easy reference. If you are looking for information on a specific feature, use the search function or browse the topic categories to find relevant articles. New content is added regularly, so it is worth checking back when you encounter a new question or workflow.

Contacting Support

If you encounter an issue that you cannot resolve using the available documentation, the Cyviz support team is available to help. Support can be reached through the contact options provided by your organization, which may include email, a support portal, or a direct chat channel.

When contacting support, it helps to include as much context as possible. Mention the specific room or device affected, describe what you were doing when the issue occurred, and include any alert messages or error details you can see. Screenshots are also very useful. The more information you provide upfront, the faster the support team can help.

Response times depend on the severity of the issue and your organization's support agreement. Critical issues affecting live meetings or widespread outages are prioritized. For less urgent questions or requests, you can typically expect a response within one business day.

Feature Requests

If you have ideas for how the platform could better serve your needs, Cyviz welcomes feature requests. Your feedback directly influences the product roadmap, and many of the features in the platform today started as suggestions from users like you.

Feature requests can typically be submitted through the support portal or communicated to your Cyviz account representative. When describing a feature request, focus on the problem you are trying to solve or the workflow you want to improve. This context helps the product team understand the value and prioritize accordingly.

While not every request can be implemented immediately, all feedback is reviewed and considered. You may also find that a feature you need is already available but configured differently than you expected. The support team can help clarify what is possible with the current platform before logging a new request.

Community and Updates

Staying informed about platform updates, new features, and best practices helps you get the most out of Project Green over time. Cyviz provides release notes and update announcements when new versions are deployed, and your administrator may share these with your team.

Depending on your organization's engagement with Cyviz, you may have access to user groups, webinars, or training sessions where you can learn from other users and the product team. These are valuable opportunities to discover new workflows, ask questions, and share your own experiences.

Keep an eye on communications from your internal IT team and Cyviz account representative for information about upcoming changes, scheduled maintenance, and opportunities to participate in beta programs for new features. Being an informed and engaged user helps you and your team get maximum value from the platform.